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Client Care is central to our reputation and provides a firm foundation for our whole service.
Our aim is to ensure your peace of mind and allow you to concentrate on your highest priorities in the knowledge that your cases are being managed efficiently at all times.
To this end, we have a dedicated Head of Client Care with the specific brief of managing this aspect of our service and delivering our Client Promise, which is to:
- Keep you constantly informed about the progress of your cases.
- Provide case reporting and case tracking information, both scheduled and on request.
- Guarantee a brisk turnaround on bills and schedules of costs
- Provide a 24-hour turnaround on correspondence
- Be available by telephone whenever you need us, with no by-the-minute charges.
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